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QA /technical/2008/03/windows-silverlight-installation-experience/

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Wesley Moore 2010-03-15 07:59:27 +11:00
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I encountered a (Microsoft) site the other day that required <a href="http://silverlight.net/">Silverlight</a> to be installed. Given I was using my work laptop (running Windows XP) I thought I'd give it a try. The first attempt at running the setup file I downloaded resulted in the following error message (which was opened in a browser window, not displayed by the installer):
<blockquote>The Microsoft Silverlight download was automatically extracted to a virtual drive. You should manually extract the download to a physical drive, and then run it from there. Please follow these steps to complete your installation:
1. Create a new folder on drive C called SilverlightTemp.
2. Save the Silverlight download to this folder.
3. Click Start, click Run, type cmd.exe, and then click OK.
4. In the cmd.exe window, type cd C:\SilverlightTemp\, and then press Enter.
5. This step depends on which version of Silverlight you are installing.
* For Silverlight 1.0 Beta:
In the cmd.exe window, type Silverlight.1.0beta.exe /X, and then press Enter.
* For Silverlight 1.1 Alpha:
6. In the cmd.exe window, type Silverlight.1.1alpha.exe /X, and then press Enter.
7. If you receive a User Account Control (UAC) prompt, click Continue.
8. In the Choose Directory For Extracted Files box, type C:\SilverlightTemp, and then click OK.
9. In the Extraction Complete box, click OK.
10. In the cmd.exe window, type install.exe, and then press Enter.
11. If you receive a UAC prompt, click Continue.
12. In the cmd.exe window, type cd.. and then press Enter.
13. In the cmd.exe window, type rmdir SilverlightTemp /S /Q, and then press Enter.
14. In the cmd.exe window, type exit, and then press Enter.</blockquote>
> The Microsoft Silverlight download was automatically extracted to a virtual drive. You should manually extract the download to a physical drive, and then run it from there. Please follow these steps to complete your installation:
>
> 1. Create a new folder on drive C called SilverlightTemp.
> 2. Save the Silverlight download to this folder.
> 3. Click Start, click Run, type cmd.exe, and then click OK.
> 4. In the cmd.exe window, type cd C:\SilverlightTemp\, and then press Enter.
> 5. This step depends on which version of Silverlight you are installing.
> * For Silverlight 1.0 Beta:
> In the cmd.exe window, type Silverlight.1.0beta.exe /X, and then press Enter.
> * For Silverlight 1.1 Alpha:
> 6. In the cmd.exe window, type Silverlight.1.1alpha.exe /X, and then press Enter.
> 7. If you receive a User Account Control (UAC) prompt, click Continue.
> 8. In the Choose Directory For Extracted Files box, type C:\SilverlightTemp, and then click OK.
> 9. In the Extraction Complete box, click OK.
> 10. In the cmd.exe window, type install.exe, and then press Enter.
> 11. If you receive a UAC prompt, click Continue.
> 12. In the cmd.exe window, type cd.. and then press Enter.
> 13. In the cmd.exe window, type rmdir SilverlightTemp /S /Q, and then press Enter.
> 14. In the cmd.exe window, type exit, and then press Enter.
After recovering from the initial shock of the installation instructions for a very consumer oriented technology requiring use of the command line, I followed the instructions only to be shown another web based error message:
<blockquote>This installation is forbidden by system policy. Contact your system administrator for assistance.</blockquote>
> This installation is forbidden by system policy. Contact your system administrator for assistance.
Yes, that's right I don't have administrator privileges on my work laptop. Surely the installer could have worked this out at the start of the process.